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of 99 publishes these legal terms so you know exactly what applies to your account, what we are responsible for, and how to act on your rights. Access to this platform depends on your local law and the eligible regions we serve.
Our legal terms govern every interaction you have with the of 99 platform — from the moment you open an account to every transaction you complete through Nagad, Upay or Bank Transfer. These terms do not create certainty about legal access; your eligibility depends on the laws applicable in your location and the eligible regions we operate in. We write these terms in plain English because clarity serves you better than legal jargon. When a rule changes, we publish the updated version on this page and note the revision date at the bottom. Your continued use of the account after a change is published counts as acceptance of the revised terms. If you disagree with any updated clause, you should stop using the account and contact us through the support route listed on this page. We do not waive any term by failing to enforce it on a single occasion. Nothing in these terms limits rights that apply to you under the laws of your eligible jurisdiction. If you are unsure whether access is permitted in your location, check your local law before continuing.
Transactions made via Nagad are subject to the same policy terms as all other account activity.
Upay transfers fall within the account transaction scope covered by these legal terms.
Bank Transfer activity is logged under your account record and governed by the same policy framework.
Not everything connected to your experience is covered by our policy in the same way. We want you to know clearly where our obligations begin and where third-party responsibility applies. This breakdown covers the four main areas visitors ask about.
Opening, verifying and managing your account is fully within our policy scope. Any restriction or closure we apply will follow the process described in these terms.
Deposits and withdrawals processed through Nagad, Upay and Bank Transfer are covered by our terms. We do not control how payment providers handle their own data once a transaction leaves our system.
Game content, odds displays and promotional notices published on this platform are within our editorial scope and subject to these terms. Accuracy is maintained on a reasonable-efforts basis.
Links to external sites, payment gateway interfaces and game studio environments operate under those parties' own terms. We are not liable for how third-party services handle your data or your session outside our platform.
Your rights under this policy are not theoretical. You can act on them directly through your account or by contacting us through a published support route. Start by reviewing your transaction history — every deposit and withdrawal through Nagad, Upay or Bank Transfer is logged in the account records section and available to you at any time. If any personal detail on your account is incorrect, you can request a correction by contacting support with the relevant documentation. We aim to process correction requests promptly, though we do not publish a fixed processing window. Questions about how we hold your data, what we share and with whom, and how long we retain records can all be raised through the contact routes on this page. We will respond in writing. If you believe we have not handled your information correctly, you have the right to raise a formal complaint — the process for that is outlined in our support section below.
Open your account and navigate to transaction history to see a full log of your activity, including every Nagad, Upay and Bank Transfer movement.
Contact support with your account ID and the relevant documentation if any registered detail is wrong. We will update it after verification.
Send your question through the live chat or email route listed below. Policy questions are handled separately from general account queries.
You can ask us what personal data we hold, how it is used and when it will be deleted. Submit the request via email with your registered account details.
Three contact routes are available for policy and legal questions. Choose the one that suits the urgency and nature of your query. For formal requests — such as data corrections, complaints or policy objections — email is the recommended route because it creates a written record for both sides. Live chat is faster for general policy clarifications that do not require documentation.
Start a live chat session from any page on the platform. Use this for quick policy clarifications and general account questions. Availability is shown on the chat widget.
Send formal legal requests, data queries and complaints to our support email. Include your registered account details and a clear description of the issue so we can respond accurately.
The help section inside your account lists published policy documents, FAQs and the current version of our terms. Check here before contacting support — your question may already be answered.
We want you to understand concretely how we look after your information. Each area below covers a specific part of our approach — not broad reassurances, but the actual practices that apply to your account on this platform.
We retain your account data and transaction records for the period required by applicable policy and our operational obligations. You can ask us the specific retention period for your data type by contacting support in writing.
We use cookies to keep your session active, remember your language and region settings, and measure how pages are used. You can manage cookie preferences in your browser settings. Disabling all cookies may affect account login functionality.
Your account login, transaction authorisation and identity verification steps are visible inside your account settings. We do not share your login credentials or payment details with third parties outside the scope defined in these terms.
For any concern about how your data is handled — including what we hold, who sees it and how to request deletion — contact us via email with your account ID. This is the same route used for formal policy complaints.
These are the questions we receive most often about our legal terms and how they apply to your account. If yours is not here, use the email or live chat route above.
Access to of 99 depends on your local law and whether your location falls within an eligible region. These terms apply to accounts that are opened in eligible regions. If you are uncertain about your eligibility, review your local law before using the account.
Send a written request to our support email with your registered account ID and a description of what you want to know. We will confirm what data we hold, how it is used and the applicable retention period.
Yes. Contact support with your account details and documentation supporting the correction. We review and update records after verifying the information you provide. Use email for this request to keep a written record.
Transaction records for Nagad, Upay and Bank Transfer are logged inside your account and retained according to our data policy. Once a payment leaves our system and enters the payment provider's network, that provider's own terms apply to how they handle the data.
Email our support team with your account ID, the nature of the complaint and any relevant dates or transaction references. Formal complaints are handled separately from general queries and we respond in writing.
We update these terms when our practices or obligations change. The revised version is published on this page with a revision date. Continuing to use your account after a revision is posted counts as acceptance of the updated terms.