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These terms set out the rules that apply when you use of 99 — your account, the transactions you make, and how we handle disputes. Read them before you proceed; access to this platform depends on your local law and the eligible regions we serve.
By opening an account on of 99, you confirm that you have read, understood, and agreed to these terms in full. They form a binding agreement between you and us from the moment your registration is complete. If any part of these terms conflicts with how you intend to use the platform, you should raise the question with our support team before proceeding. These terms apply to every action you take on of 99 — placing bets, moving funds through Nagad, Upay or Bank Transfer, accessing game content, and communicating with our support team. We update these terms when our services or policies change, and we notify you through your registered account when a material update takes effect. Continuing to use the platform after a notified update means you accept the revised terms. Where your local law in Bangladesh restricts or prohibits certain forms of online gaming or wagering, those legal obligations take priority over anything stated here. We do not override local law; it is your responsibility to confirm that accessing and using of 99 is permitted under the rules that apply to you. If you are uncertain, stop using the platform and seek independent legal advice.
These terms cover four distinct areas of your relationship with of 99. Understanding the boundary between what we govern and what sits outside our control helps you know where to direct a question and when to look elsewhere for resolution.
All account creation, login, identity verification and account-closure actions fall inside these terms. We govern how accounts are opened, suspended and closed. Actions taken through your account are your responsibility under these terms.
Deposits and withdrawals processed through Nagad, Upay and Bank Transfer are subject to these terms. Transaction limits, processing steps and the verification requirements shown in your account wallet section are all governed here.
Game content, odds displays, promotional notices and any text published on of 99 fall within our terms. We are responsible for the accuracy of what we publish. You may not reproduce or redistribute our site content without written permission.
External sites, payment intermediaries and any service you reach by leaving of 99 operate under their own terms. We are not liable for their conduct, policies or availability. Always review third-party terms separately before you proceed with them.
These terms are not one-sided. You have clear, practical routes to review what we hold, correct errors and raise formal questions. Your account dashboard shows a transaction history that records every deposit and withdrawal processed through Nagad, Upay or Bank Transfer — open it at any time to check the entries against what you expected. If a record looks wrong, the correction process starts with a support request, not a wait. Personal details stored on your account — name, contact information, wallet identifiers — can be updated through the account settings section. For changes that affect identity verification, our support team will guide you through the steps shown in your account. We do not require you to submit the same document twice if a current verified copy is already on file. Any question about how your data is used, how long we retain it, or what happens when you close your account can be directed to our support team in writing. We keep a record of those requests.
Your account transaction history is available at any time. It lists every completed and pending movement across Nagad, Upay and Bank Transfer so you can check entries against your own records without contacting support first.
Update your contact details and wallet identifiers in account settings. Identity-linked changes require a support request; we will tell you exactly which verification step applies rather than asking you to guess.
Send a written question to our support team if you believe these terms have been applied incorrectly. We log every such request and respond in writing so there is a record on both sides of the exchange.
If you need to restrict, suspend or close your account, contact support directly. The request is handled by our account team; you will receive a written confirmation once the change takes effect on your account.
Three published routes are available when you have a question about these terms. Use the one that suits the urgency of your query; all routes log your request and generate a written record.
Open the chat widget on of 99 to reach our support team directly. This is the fastest route for account-access queries and urgent transaction questions related to Nagad, Upay or Bank Transfer.
Send a written account or policy question by email. Email is the right channel for formal requests — corrections, data questions, account-closure instructions — where you need a documented response for your records.
The help section inside your signed-in account covers common terms questions with step-by-step answers. Check there first; if your question is not answered, escalate through live chat or email.
We apply these terms consistently across all accounts. The practices below reflect how we handle the areas most commonly asked about by our account holders.
We collect only the information needed to operate your account and process transactions. Your Nagad, Upay and Bank Transfer details are stored under our security policy; we do not share them with third parties outside of payment processing.
of 99 uses cookies to keep your session active and record preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how account pages load on your device.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately using live chat or email. We act on verified security reports without delay.
We retain account records for as long as required by our internal policy and any applicable regulatory obligation. When these terms change, we notify you through your registered account before the update takes effect.
These are the questions our account holders ask most often about the terms and how they apply. Each answer points to the specific step or route relevant to your situation.
Yes. Every deposit and withdrawal you process through Nagad, Upay or Bank Transfer is covered by these terms. The limits and verification steps shown in your account wallet section are part of the same agreement — check there for the details that apply to your account.
We notify you through your registered account before any material update takes effect. Continuing to use of 99 after that notification means you accept the revised terms. If you disagree with a change, contact support before the effective date to discuss your options.
Yes. Standard contact details can be updated in account settings. Identity-linked changes — such as a name or verification document — require a support request. Our team will tell you exactly which step to follow; no duplicate documents are needed if a verified copy is already on file.
Send a written request through email or live chat. Describe the specific term you believe was applied incorrectly and the date it occurred. We log every formal dispute and reply in writing so both sides hold a record of the exchange.
Yes. Where your local law restricts or prohibits certain forms of online wagering, those obligations take priority. Access to of 99 depends on your local law and the eligible regions we serve. We recommend confirming your position under local law before proceeding.
Account and transaction records are retained for as long as our internal policy and any applicable regulatory obligation require. You can request information about what we hold by contacting our support team in writing; we respond with a documented answer.