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of 99 is straightforward about data: we collect only what we need to run your account, process wallet transactions through Nagad, Upay or Bank Transfer, and keep your activity secure. Access and use of this platform depend on your local law and eligible regions.
When you open an account, we collect the details you enter directly — your name, contact address and login credentials. When you make a wallet transaction using Nagad, Upay or Bank Transfer, we record the transaction reference, amount and timestamp as part of your account history. We do not store full payment credentials on our servers; wallet providers handle authentication on their own infrastructure. We also collect technical data automatically: your device type, browser version, IP address and session timestamps. This helps us detect unusual login patterns and keep your account from being accessed without your knowledge. We use cookies to maintain your session state — you can review and adjust cookie preferences through your browser settings at any time. Your data is not sold to third parties. We may share the minimum necessary information with payment processors (Nagad, Upay, Bank Transfer partners) to complete a transaction, and with regulatory bodies where disclosure is required by applicable law in your region. Any such sharing is governed by agreements that restrict further use. All account data is retained for the period required under applicable law in eligible regions. When retention is no longer required, records are deleted or anonymised following our internal schedule. Availability of this service depends on your local law and the eligible regions we support.
This policy applies to all activity on of 99 and any account you hold with us. It covers data we collect directly — not data held by third-party services you may reach from our pages. Understanding the boundary helps you know who to contact when a question arises.
Data collected when you log in, update your profile or change account settings falls fully under this policy. That includes login timestamps, device records and any details you enter or edit in your account area.
Transaction references recorded when you move funds through Nagad, Upay or Bank Transfer are part of your account history and covered here. The wallet provider's own privacy terms govern what happens on their side of the transfer.
Pages, game lobbies and promotional content you browse on of 99 generate session and analytics data that this policy covers. We use that data to improve navigation, not to build advertising profiles.
Links or services that take you off of 99 — including external wallet apps or payment pages — are governed by those providers' own policies. We do not control how they handle your data once you leave our domain.
You have real choices about the data we hold on your account. Reviewing what we store is straightforward: sign in, open the Account section and check the profile and transaction history tabs — everything we hold about your activity is visible there. If a detail is wrong, you can correct it directly in the profile fields or raise a correction request through our support route and we will update it within the period set by applicable law in your region. If you want to ask a question about how we use a specific piece of your data — say, why a particular transaction record is still visible or what a session log entry means — our support team can walk you through it. We do not require a formal written request for basic account questions; a message through the published support channel is enough to start. For requests that involve deletion or restriction of processing, we follow the requirements that apply under the law in eligible regions where this service operates.
Sign in and open the Account section. Your profile details and full transaction history — including Nagad, Upay and Bank Transfer entries — are listed there for you to read at any time.
Update your name, contact details or preferences directly in the profile fields. If a field is locked, contact support with the correction you need and we will handle it.
Send a message through our published support route with a specific question about your data. We will identify the record, explain its purpose and confirm how long it is retained.
For deletion or processing-restriction requests, reach out through the support channel. We handle these according to the rules that apply in your eligible region under local law.
Questions about your data or this policy should go through the routes below. We do not accept privacy requests through social media or unofficial channels — use only the published routes to make sure your message reaches the right team and is handled properly.
Open the chat widget on of 99 while signed in. State your account reference and your privacy question. A support agent will respond directly in the session.
Send your data or policy question to the support email address listed in the Contact section of of 99. Include your registered account email so we can locate your records.
The Account Help section on of 99 lists the current contact routes and any published guidance on data requests. Check there first for the most up-to-date contact details.
We apply standard security measures to account data — encrypted connections on all pages, session tokens that expire after inactivity, and login monitoring that flags unusual access patterns. Cookies are used for session management and basic analytics; they do not carry payment credentials and are cleared when a session ends or when you clear your browser. Retention periods follow the obligations that apply under law in the eligible regions we serve.
All pages on of 99 use encrypted connections. Data you enter — login credentials, account details, wallet references — travels over a secure channel and is not readable in transit.
Cookies keep your session active while you are signed in. You can review, adjust or clear them through your browser settings. We do not use cookies to track activity across other websites.
Account and transaction records are held for the period required under applicable law in eligible regions. Once that period passes, records are deleted or anonymised following our internal schedule.
If this policy changes in a way that affects your rights, we will post a notice on of 99 and, where practical, send a notification to your registered contact address before the change takes effect.
These are the questions we receive most often about how your data is handled. If your question is not covered here, reach out through the support routes listed on of 99.
We collect the details you enter at registration — name, contact address and login credentials. We also record technical data automatically, such as your device type, browser and session timestamps. We collect only what is needed to run your account and process wallet transactions.
We share the minimum necessary information with payment processors — Nagad, Upay or Bank Transfer partners — only to complete a transaction you initiate. We may also share data with regulatory bodies where required by law in your region. Your data is not sold to third parties under any circumstances.
Sign in to your account and open the Account section. Your profile details and full transaction history are visible there. If you need a formal record of what we hold, contact support through live chat or the email route listed on of 99.
Yes. Open the profile fields in your account area and edit the details directly. If a field is locked and you cannot update it yourself, send a message through support with the correction. We will update it in line with the timeframe required under applicable law in your region.
We keep account and transaction records for the period required under applicable law in the eligible regions we serve. Once that retention period ends, records are deleted or anonymised. The exact period depends on your region and the type of record.
Transaction references recorded on of 99 — such as reference numbers, amounts and timestamps for Nagad, Upay or Bank Transfer activity — are covered by this policy. What happens on the wallet provider's own platform is governed by their privacy terms, not ours.